Your Collection. Your Data.

Information We Use

Vitrine processes account details such as your email address, chosen name, username, avatar and optional profile information; collectibles and photos; showcases; follows and tracked pieces; messages and attachments; reports; device notification tokens; and technical diagnostics.

We use this information to sign you in, maintain your collection, provide search and social features, deliver messages and notifications, investigate abuse and fix technical problems. We do not request access to your entire photo library to upload a collectible: you choose the photos to share.

Looking Glass and Third-Party AI

Looking Glass sends the photos you choose, identification notes and collectible details to Google for AI processing to identify your item and draft its title and description. Photos and notes can contain personal information. Share only material you are comfortable sending. You can withdraw this permission in Privacy Settings; this stops future AI requests.

Looking Glass is Vitrine’s AI processing service. It uses Google’s AI services through an API. Selected images, identification context and confirmed collectible facts may be sent for analysis or listing authoring. Information visible in your photos or included in your notes is part of that input. Your login email, phone number and private messages are not required as AI prompt fields.

AI results can be wrong. Review the details before publishing. Withdrawal does not undo processing already completed or remove information already shared publicly. Google’s processing is governed by its applicable AI API terms (https://ai.google.dev/gemini-api/terms). Provider retention and data-use rules depend on the applicable service terms and agreements.

Service Providers

Supabase provides account authentication, database and file storage. Looking Glass runs on hosted infrastructure including Supabase and Railway. Stream processes chat, attachments, activity feeds and notification delivery. Google provides AI processing. Sentry receives error and performance diagnostics, and Expo provides app build and update delivery. Apple or Google may process platform notifications and app purchases where enabled.

Information is shared with these providers as needed to operate the features you use. Diagnostics are minimized and should not include message text, contact details or your uploaded photos. Processing may occur outside your country. These services have their own privacy and security terms.

Public Profiles and Collections

Your profile and content marked public can appear to other collectors, in search and through shared links. New collectible listings currently default to public; review Collection Settings before cataloging. Private collectibles are intended for their owner. Sharing a copy with another person may let them retain it.

If you have not chosen a display name or username, Vitrine may show the part of your account email before the @ symbol as a temporary public label. Choosing your own names replaces this fallback. The fallback is not a unique or reserved username.

Retention, Deletion and Your Choices

You can edit your profile, change collectible visibility, manage notifications and withdraw Looking Glass permission in Settings. Delete Account in Account Settings initiates deletion of your account and collection, associated files and connected social-service data. We retain information needed for legal obligations or investigation of abuse when applicable; backup copies and provider logs may remain until their retention cycles expire.

Deletion does not recover copies another person saved or cancel an Apple or Google subscription. Manage any subscription in the relevant store. Contact us to request access, correction, an export or assistance with deletion. We do not promise a fixed backup-erasure deadline in this policy.

Children, Changes and Contact

Vitrine is not directed to children under 13. Contact us if you believe a child has provided personal information. We will update this policy as the service changes and seek renewed permission when the scope of AI sharing changes materially.

For privacy questions, data requests or reports of abuse, contact Vitrine Support at support@myvitrine.app.